PRIVACY POLICY
This online privacy policy applies solely to the information gathered through our website. By using our website you agree to the online privacy policy here exposed. We reserve the right to make any changes to this policy at any given time, in which case, the new changes will be reflected in this section, it is the responsibility of the website visitor to review the current privacy policy at the time of the purchase.
What kind of information we collect?
By registering or buying in our website, we can request a variety of data in order for us to offer you a better service, this data may include: Your full name, address e-mail, full address and zip code., telephone number and debit or credit card.
How do we implement your information?
All the collected information may be used in any of the following ways: To process transactions. Your information (Private or public) will not be sold, exchanged, transferred, or given away to any other company that drifts away from any reason than the express purpose of delivering an acquired product or requested service. To send e-mails periodically. The electronic mail that you provided for order processing can be used to send information and updates regarding the order, besides receiving occasionally notification related to Bang: Updates, promotions, information regarding related products, etc. If you wish to quit receiving e-mails, we included a button to cancel the subscription at any time.
Do we disclose information to third parties?
We don't sell, exchange or transfer your personal data to third parties. The use of this information is exclusively for selling and sending products, promo information and updates.
Third Parties links
From time to time we can include links to third parties on our website. Is the responsibility of the visitor to visit these websites and/or giving away their personal information.
Booking, Payment and Cancellation Policies
House of Healing Hacienda El Recreo
Mazatlán, Sinaloa, México.
Payments
• The published rates are expressed in MXN (Mexican pesos) they include taxes and they can vary without previous notice.
• If you require a financial invoice, please request it at reception when making your payment, it will be sent to your email.
• Your full stay must be paid in advance at check-in, to ensure room availability.
• Cash and credit / debit card payments are accepted (above $ 100 MXN / No extra charge)
BOOKING
The three available options are:
A) Online (internet)
(with Visa or Mastercard with no extra charges)
*Please bring upon Check-in your confirmation of the reservation sent to your email.
B) Bank Deposit
1) Please confirm by phone with reception the availability of rooms and request bank account information of House of Healing Hacienda El Recreo (after availability check you have 24 hours to complete your reservations by bank deposit, if you don’t… you have to re check availability before you deposit).
2) Deposit 50% of the total of your stay at the provided account.
3) Once the deposit/transfer is made, please send a photo of the voucher to [email protected](depending which location you’re staying at) as well as your full name, date of your stay and the type of room to book.
4) We will register your reservation and send you back your confirmation (* if you do not receive it in 24hrs, we ask you to give us a call to the reception desk to confirm that we received your email with the receipt)
5) You’re Done! The other 50% of payment is covered at the reception upon check-in.
C) Directly at Reception
You pay 50% of your total stay, the rest is covered at Check-in.
CANCELLATION FEES AND REFUND POLICIES
If you need to cancel your reservation, please take into consideration our refund policies.
Cancellation of reservations made by bank deposit or at reception must be made personally in reception or via e-mail to House of Healing Hacienda El Recreo.
Cancellations 2 days before your first day of booking: 100% refund in favor of the client.
Cancellations 1 day before: 50% of the 1st night of the reservation is charged.
Cancellations on the same day of Check-in: 100% of the 1st night of the reservation is charged.
Cancellation of reservations made by our website or other online sales channels are made directly through the confirmation email received at the time of making the reservation..
Cancellations up to 3 days before your first day of reservation: there is no penalty.
Cancellations with 2 days or less in advance of the first day of reservation: 100% of the 1st night of the reservation is charged
Refunds.
If the payment was by card and a refund of 100% corresponds, the charge is canceled directly. If only 50% refund, the refund will be made in cash.
COMMITTED TO QUALITY
House of Healing Hacienda El Recreo
Is committed to providing a quality service according to its official category, offering our guest a proper treatment within facilities and rooms that are clean, comfortable and in perfect conditions.
The guest is responsible for knowing the type of room and services included before booking. As well as to notify House of Healing Hacienda El Recreo in advance about any allergy, illness or situation that requires special treatment, making sure that any special service they requires can be provided. If they don’t, the administration disclaims responsibility for cancellation or alteration of reservations, adhering to the cancellation policies.
House of Healing Hacienda El Recreo continually improves thanks to your kind comments and suggestions. Please share your experience with us, we have a suggestion box available to customers.
House of Healing Hacienda El Recreo
In advance about any allergy, illness or situation that requires special treatment, making sure that any special service they requires can be provided. If they don’t, the administration disclaims responsibility for cancellation or alteration of reservations, adhering to the cancellation policies.
